jitago Privacy Policy

Introduction and Scope

jitago ("we", "our", "platform") operates a safe and reliable online entertainment platform for users in Bangladesh. This Privacy Policy ("Policy") explains what types of personal information we collect, why we collect it, how we use it, and how we keep it secure.

By visiting or registering on our website jitago.cam, you are agreeing to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.

This Policy applies to all jitago services — including live casino, sports betting, slots, and payment transactions — across any mobile or web interface. This platform is intended for users aged 21 and above only.

What Information We Collect

jitago collects only the information necessary to provide our services. The types of information collected are listed below:

2.1 Registration and Identity Information

• Full name and username
• Email address
• Date of birth (for age verification)
• Residential address
• National ID or passport number (where applicable for identity verification)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (for bank transfers)
• Deposit and withdrawal transaction history

2.3 Technical and Usage Information

• IP address and device identifiers
• Browser type and operating system
• Login time, session data, and cookie data
• Gaming history and betting activity
• Navigation and page view data on our site

2.4 Communication Information

• Details of communications with us via live chat or email
• Complaint or support request information

Purpose of Data Collection

jitago collects and processes your information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account, and to ensure secure login.
• Service Delivery: To operate all platform functions including gaming, betting, deposits, and withdrawals.
• Identity Verification: To carry out KYC processes for age verification (21+) and fraud prevention.
• Payment Processing: To ensure secure payments via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: To respond to your requests and complaints via 24/7 live chat or email.
• Security and Fraud Prevention: To detect and prevent unauthorized account access, money laundering, and fraudulent activity.
• Legal Compliance: To meet applicable regulations and regulatory requirements.
• Platform Improvement: To conduct analysis and research for improving the user experience.

Data Sharing and Third Parties

jitago does not sell your personal information to third parties for commercial purposes. However, information may be shared on a limited basis in the following cases:

4.1 Service Providers

With our trusted service partners for payment processing, IT infrastructure, identity verification, and fraud prevention. These partners operate under strict confidentiality agreements and may only use the information for specified purposes.

4.2 Legal Obligations

When disclosure is legally required to comply with a court order, government directive, or applicable law.

4.3 Security Protection

When necessary to protect the rights, assets, or safety of jitago or our users.

4.4 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred. We will notify you before any such change takes place.

Data Security Measures

jitago has adopted the following technical and organizational measures to ensure the security of your information:

• SSL Encryption: SSL (Secure Socket Layer) encryption technology is used across our entire platform, keeping all data transmission between your browser and our servers secure.
• Encrypted Databases: Stored personal and financial information is held in encrypted databases.
• Access Controls: Only authorized personnel may access your information when necessary, and all access is logged.
• Firewall and Anti-Fraud Systems: Automated monitoring systems are active to detect suspicious activity.
• Regular Security Audits: The security of our systems is regularly reviewed and updated.

Nevertheless, no data transmission over the internet can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and safe.

Cookie Policy

jitago uses cookies and similar tracking technologies on our website. Cookies are small data files stored on your device that help improve the functionality of our site.

6.1 Cookies We Use

• Essential Cookies: Required for the site to function correctly, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings (such as language selection).
• Analytics Cookies: To collect aggregate statistics for understanding site usage.
• Security Cookies: To detect and prevent fraudulent activity.

6.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling certain cookies may cause some parts of our service to not function correctly.

Data Retention Period

jitago retains your personal information for as long as:

• Your account is active and you are using our services.
• Retention is required to comply with applicable laws or regulations.
• It is needed to manage or defend legal claims.

Even after an account is closed, we may retain certain information for a defined period for audit, fraud prevention, and legal compliance purposes. Contact our support team for details on specific retention periods.

Your Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information in certain circumstances, although legal obligations may mean not all information can be deleted immediately.
• Right to Object: You may object to the processing of your information in certain cases.
• Data Portability: You may request a copy of your personal information in a structured format.
• Withdrawal of Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, contact us via live chat or email. We will respond to your request within a reasonable time.

Protection of Minors

jitago's services are for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. We carry out an age verification process at the time of registration.

If we are informed that information belonging to a minor has been collected, we will immediately close the relevant account and take steps to delete the information.

Third-Party Links

Our platform may contain links to third-party websites. jitago is not responsible for the privacy practices of these external sites. We advise you to read the privacy policies of those sites.

Changes to the Policy

jitago may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• By displaying a notice on the main page of our website.
• By sending a notice to your registered email address.
• By updating the "Last Updated" date at the top of this page.

Continued use of our services after any changes will be considered as your acceptance of the updated Policy. For significant changes, we will give adequate notice before they take effect.

Contact and Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please contact us. Our privacy team will handle your request with due attention.